Terms & Conditions

Lucina Perfume Trading Co L.L.C. (“we,” “us,” or “our”) welcomes you to Lucina Fragrances. By using our website, placing an order, or interacting with our services, you agree to comply with these terms and conditions.

1. Introduction

1.1. These terms govern your use of our products and services.
1.2. By placing an order, you confirm you are legally authorized to make the purchase.

2. Ordering

2.1. Orders must be placed through our website, providing accurate and complete details, including your name, address, and payment details.
2.2. We reserve the right to cancel any order at our discretion due to stock issues, pricing errors, or suspected fraud.

3. Prices and Payment

3.1. All prices are in AED and include applicable taxes. Shipping fees are calculated at checkout.
3.2. Payment must be made at the time of purchase via the methods available on our website.

4. Refund and Cancellation Policy

4.1. Orders can be canceled within 6 hours, provided they are not yet shipped.
4.2. For returns or exchanges, products must be unused, undamaged, and in their original packaging.

5. Delivery

5.1. Orders are delivered within 2 to 5 business days in the UAE. Delays may occur due to incorrect addresses or unforeseen circumstances.
5.2. Free shipping is available for orders above AED 250.

6. Governing Law

6.1. These terms are governed by UAE law, and disputes will be resolved in UAE courts.

7. Limitation of Liability

7.1. We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

8. Changes to Terms

8.1. We reserve the right to update these terms. Continued use of our services constitutes acceptance of changes.

9. Contact Us

For questions, contact us at support@lucinafragrances.com or call +971 50 123 4567.