Got Questions?

We Have Answers

How long does the scent last?

The 180 ml reed diffuser will last up to 3 months and our 500 ml reed diffuser will last up to 7 months.
For optimal enjoyment, turn the sticks once a week.

After how long does the fragrance become expired?

After opening the product will last for 2 years. To optimize fragrance quality, we recommend keeping the product out of direct sunlight.

Are refills available?

For the reed diffusers there is a 500 ml liquid available in each scent

Click here to order the 500 ml refill.

How can I pay?

Visa, Mastercard, Apple Pay, Google Pay and Tabby are our payment methods.

How do I retour a product?

Sent an email to retour@lucinafragrances.com to get a retour form. Once approved, the product will be picked up at your home and brought to our department store.

How do I get my money back?

If you choose to return a product, you will receive a voucher to spend in our store worth the purchase amount.

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